Refund Policy

1. Completion Guarantee:

If we are unable to complete your video project within 30 days after receiving all the necessary prerequisites, you are eligible for a full refund. This policy ensures that you can trust our commitment to timely delivery.

2. Quality Assurance:

If the delivered video content does not meet the agreed-upon specifications or quality standards, you may request revisions. If, after multiple revisions, the project still does not meet the required standards, you may be eligible for a partial or full refund, depending on the circumstances.

3. Refund Request:

To request a refund, please contact our customer service team within 14 days of receiving the final video. Provide a detailed explanation of the issues and any supporting evidence (e.g., screenshots, descriptions of unmet specifications).

4. Refund Process:

Once a refund request is submitted, our team will review the case and determine the eligibility for a refund. This process may take up to 10 business days. If approved, the refund will be processed promptly and credited to the original method of payment.

5. Non-Refundable Situations:

Refunds will not be issued for the following reasons:

• Delays caused by the client, such as late submission of prerequisites or lack of communication.
• Changes in project scope or specifications after the initial agreement.
• Dissatisfaction with the final product that arises from subjective preferences not specified in the original agreement.

6. Exceptional Circumstances:

In exceptional cases, such as unforeseen technical issues or other significant disruptions, we may offer additional solutions, including partial refunds or discounts on future services.

7. Contact Information:

For any questions or to initiate a refund request, please contact our customer service team at support@getuniclips.com . We are here to assist you and ensure a satisfactory resolution.

Call us on 07948516999